What can I do if my product arrives in a bad state or does not arrive?

We apologise for this incovinience and we will ensure that we will fix this in the most effective and agile way we can.

  1. Go to https://plazamercado.shop/contacto/.
  2. Select the option «Send a Comment«
  3. Fill in all the following fields:
    • Name.
    • Email.
    • Telephone number.
    • Select a method of contact.
    • Comment. (Please put your order number, that will make it easier to identify your query).
    • If you wish to attach any evidence, click «Select archive».
  4. Finally, click «Send«.

After completing the form, in around 3 days, you will recieve an email or a phone call (depending on which method of contact you chose earlier) , responding to your comment after we verify from part of our administration team. If the response is favourable, you will recieve a discount coupon, which can be used for your next purchase.

What is the price of a delivery?

The price of a delivery depends on your area of residence and can vary from $5000 to $15000, to recieve it on the same day.

If you place an order between Monday and Saturday before 11:00 am to receive it on the following Sunday, the cost varies from $5,000, depending on the area of ​​residence.

If you place the order on Sunday before 11:00 am and want to receive it the same day, the shipping cost is $ 5,000 to $ 15,000, depending on the area of ​​residence. (Subject to dispatch availability).

Go here to see how your area of residence affects your delivery price: https://plazamercado.shop/precio-a-domicilio/

Our most economic and affordable price is $5.000

With this option, we will only deliver it on Sunday between 8:00am to 6:00pm.
For this option, you should place your order from Monday to Sunday before 11:00pm (Subject to availability, only 20 places).

Same day delivery service

If you place your order before 11:00am, we will deliver your order on the same day you placed it. If your place your order after that time, you will recieve it on the following day.

What is the minimum price for a delivery?

At this moment in time, for the same day delivery service, we have not established a minimum price.

For the cheapest and most reliable service, it is $5.000, where the minimum established is $80.000.

What are the methods of payments available?

At the moment, we have the following methods of payments:

• On delivery: only method for cash payment. (at the moment, we do not have method of payment by dataphone)

• Online Payment : payments with credit, debit or PSE bank debit. You can also make payment by consignment through Baloto, Paga Todo, Efecty, among others. To do this, you must generate a payment number and go to the nearest branch to make it.