We apologise for this incovinience and we will ensure that we will fix this in the most effective and agile way we can.
- Go to https://plazamercado.shop/contacto/.
- Select the option «Send a Comment«
- Fill in all the following fields:
- Name.
- Email.
- Telephone number.
- Select a method of contact.
- Comment. (Please put your order number, that will make it easier to identify your query).
- If you wish to attach any evidence, click «Select archive».
- Finally, click «Send«.
After completing the form, in around 3 days, you will recieve an email or a phone call (depending on which method of contact you chose earlier) , responding to your comment after we verify from part of our administration team. If the response is favourable, you will recieve a discount coupon, which can be used for your next purchase.
You can add this information in a note when ordering; Depending on the availability of the product we will select the requested product. Depending on the season and availability, we may not be able to respond perfectly to your request.
In the home page, you can find all of our products and their prices.
At this moment in time, for the same day delivery service, we have not established a minimum price.
The price of a delivery depends on your area of residence and can vary from $6.000 to $18.000 COP, to recieve it on the same day.
Go here to see how your area of residence affects your delivery price: https://plazamercado.shop/precio-a-domicilio/
On Mondays, we do not have order dispatch, therefore orders placed between Sunday after 8:00 am and all day Monday, will be dispatched on Tuesday.
If you place your order before 8:00am, we will deliver your order on the same day you placed it. If your place your order after that time, you will recieve it on the following day.
At this moment in time, for the same day delivery service, we have not established a minimum price.
The delivery time varies according to the time slot in which the selected product and service was requested.
At the moment, we have the following methods of payments:
• On delivery: only method for cash payment. (at the moment, we do not have method of payment by dataphone)
• Online Payment : payments with credit, debit or PSE bank debit. You can also make payment by consignment through Baloto, Paga Todo, Efecty, among others. To do this, you must generate a payment number and go to the nearest branch to make it.
