What can I do if my product arrives in a bad state or does not arrive?

We apologise for this incovinience and we will ensure that we will fix this in the most effective and agile way we can.

  1. Go to https://plazamercado.shop/contacto/.
  2. Select the option «Send a Comment«
  3. Fill in all the following fields:
    • Name.
    • Email.
    • Telephone number.
    • Select a method of contact.
    • Comment. (Please put your order number, that will make it easier to identify your query).
    • If you wish to attach any evidence, click «Select archive».
  4. Finally, click «Send«.

After completing the form, in around 3 days, you will recieve an email or a phone call (depending on which method of contact you chose earlier) , responding to your comment after we verify from part of our administration team. If the response is favourable, you will recieve a discount coupon, which can be used for your next purchase.

Same day delivery service

If you place your order before 8:00am, we will deliver your order on the same day you placed it. If your place your order after that time, you will recieve it on the following day.

What are the methods of payments available?

At the moment, we have the following methods of payments:

• On delivery: only method for cash payment. (at the moment, we do not have method of payment by dataphone)

• Online Payment : payments with credit, debit or PSE bank debit. You can also make payment by consignment through Baloto, Paga Todo, Efecty, among others. To do this, you must generate a payment number and go to the nearest branch to make it.