FAQ Category: How does the delivery system work?

At this moment in time, for the same day delivery service, we have not established a minimum price.

The price of a delivery depends on your area of residence and can vary from $6.000 to $18.000 COP, to recieve it on the same day.

Go here to see how your area of residence affects your delivery price: https://plazamercado.shop/precio-a-domicilio/

On Mondays, we do not have order dispatch, therefore orders placed between Sunday after 8:00 am and all day Monday, will be dispatched on Tuesday.

If you place your order before 8:00am, we will deliver your order on the same day you placed it. If your place your order after that time, you will recieve it on the following day.

At this moment in time, for the same day delivery service, we have not established a minimum price.

The delivery time varies according to the time slot in which the selected product and service was requested.

1. After you have made your order and it is validated by our system, you will receive an email with the address you inputted, the date of the delivery and our email and telephone number so that you may contact us if you who have any questions.
2. Please check that your email address is correct by clicking on the link on the map, otherwise, please contact us by email at [email protected].
3. You will receive your order at any time from 7:00am to 5:00pm.
4. Once your order is on its way, you will receive an email to tell you that it is on its way.
5. Once the driver is near your house, you will receive a notification or a call from them.
6. Please be ready to pick up your order at your door. The driver and/or companion do not have the authorization to enter your home.
7. In the case of people with reduced mobility, we have a special service, with accredited personnel for this type of service. To select this service, please contact us on https://plazamercado.shop/contacto/ .

Keep in Mind!

• If you have any questions, contact us on https://plazamercado.shop/contacto/ . Do not forget to show your receipt in order to be able to identify it in a quick and easy way.
• On average, it takes around 1 to 6 hours for your order to arrive at your location.
• Remember to always wear a mask to receive your order and to wash your products before using them.